issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert

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issues, contacts. Additional modules include portal, RSS, blogs. It gives you a single system to store and manage business information with a web interface. Kwok Information Server can be installed on Windows and Linux machines. Users only need a web browser to use the system. Issue Tracking module provides users a way to report issues and search for the issues they need to work on. IT Asset Management module provides hardware tracking and software

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ISSUE TRACKING: Automate your business process, add issue and assign personnel, customize workflow and track issue from creation to resolution. Customizable workflow. Filters. File attachments. Email notifications. DOCUMENT DEPOT: Store and share files online. Create web-based storage for your documents. Upload and access from anywhere. Upload file size up to 2 GB. Customizable access levels. Thumbnails. Email notifications. QUICK NOTES: Post notes

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Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management

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issues * Common documents storage based on the wiki platform * Simple but powerful user interface with rich abilities for customization * Project component and version management * History of changes for each issue * An ability to watch any issue modification or comment * Highly configurable access control management * Mult-lingual interface. Clarity is built on Java technology so it can be installed on most operating systems and hardware platforms

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Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers` issues and saves your technicians` time. FREE evaluation version has no expiration.

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